Optiphone

AI Receptionist for ServiceM8 Businesses

Optiphone is an AI receptionist built specifically for Australian trade and home-services businesses using ServiceM8. It answers every call in 3 seconds, 24 hours a day, 7 days a week — including nights, weekends, and public holidays.

How It Works

1. Call answering — Your business number forwards to your Optiphone agent, which picks up in 3 seconds, every time.
2. Caller qualification — The agent identifies who's calling, what they need, the suburb, and the specific service required.
3. Urgency assessment — Calls are triaged against rules you set. Emergencies are handled differently from routine quotes.
4. ServiceM8 contact matching — Every caller is checked against your existing ServiceM8 contacts by phone or email. Repeat customers are recognised; new callers are added as a company and contact automatically.
5. Job capture — Name, contact details, address, and a clear job description are captured — written the way you'd want to read it at 6am.
6. Booking (optional) — Booking is off by default. When enabled, appointments go straight into ServiceM8 against the right staff member.
7. Urgent call transfer — When a call matches your urgent rules, the agent flags it and transfers the caller to your nominated on-call number.

Two-Way Contact Sync That Protects Your Data

Every caller is matched against your ServiceM8 contacts by phone or email. Repeat callers are recognised as existing customers. New callers are created as a company and a contact, ready for the job to attach to. If details clash with what you already have, Optiphone holds the change for review instead of overwriting your records.

You Stay in Control

• Booking off by default — The AI captures job details and tells the caller your team will confirm. Nothing lands in your schedule without your approval.
• Optional direct booking — When you're ready, switch on booking and confirmed appointments flow straight into ServiceM8 against the right staff member.
• Diary privacy — Leave your ServiceM8 calendar unmapped entirely. Contacts still sync and jobs are still captured, but the AI never sees or writes to your schedule.

Integrations

Optiphone integrates deeply with ServiceM8, Xero, Google Calendar, and Microsoft Outlook. It also connects with Cotality (formerly RP Data) for property information.

Plans

• Solo ($199/month) — 150 call credits, pre-built template agent, 24/7 call answering, email support
• Tradesman ($349/month + $1,495 setup) — 400 call credits, fully tailored agent, ServiceM8/Xero/calendar sync, mobile app, direct line support, ongoing agent tuning
• Enterprise (Custom) — Multiple teams, custom flows, API & webhook automations, dedicated success manager

No lock-in contracts. Cancel any time. Average go-live in 24 hours.

Built by Someone Who Lived the Problem

Optiphone was founded by Dylan Amey — a tradie's kid who grew up watching his parents' pool business lose jobs to a ringing phone they couldn't answer, then confirmed the same pattern across dozens of trade businesses as an accountant. This isn't a tech company that picked an industry; it's a trades-and-services company that happens to use AI.